Refund policy
How VersionFixer purchases, subscriptions, failed conversions, cancellations, and refund requests are handled.
VersionFixer is operated by Sherif Ahmed Ibrahim Saeed from Giza, Egypt. Lemon Squeezy is identified at checkout and on the receipt as the Merchant of Record. It handles payment collection, applicable tax, receipts, cancellations, chargebacks, and the approved-refund process.
A failed or unsupported conversion is not a successful delivery. VersionFixer credits should not be permanently charged for a failed job. Contact support with the job ID if credits were deducted incorrectly.
Except where applicable law or mandatory consumer rights require otherwise, completed digital-service transactions are generally non-refundable and non-exchangeable after the service or credits have been used.
Refund requests are reviewed under the policy and process of the provider shown on the receipt, together with applicable consumer law. Any stated review period is not a guarantee of approval; statutory periods may differ by country.
If the paid service is materially not as described, faulty, or not delivered because of a verified technical problem, contact support promptly. Where the checkout provider processed the purchase, the replacement or approved refund follows that provider’s process.
Subscriptions renew automatically for the period shown at checkout until cancelled. Cancellation stops future renewal and normally takes effect at the end of the current billing period; it does not automatically refund an elapsed or used period.
Use the subscription-management or receipt link in the confirmation email from the checkout provider, or contact admin@versionfixer.com with the account email and transaction reference.
Use the receipt, billing, or support link from the provider that processed the transaction. You may also contact admin@versionfixer.com with the account email and transaction reference so we can investigate delivery or credit issues.
An approved refund may remove the related credits, plan access, downloads, or subscription entitlement. Refunds are normally returned to the original payment method where possible.
Nothing in this policy limits non-waivable consumer rights. If local law grants stronger cancellation, withdrawal, repair, replacement, or refund rights, those rights apply.
Purchase support
Use the receipt or subscription-management link from Lemon Squeezy, the Merchant of Record that processed your payment. You can also contact VersionFixer support for help with the delivered service or credit balance.
VersionFixer technical support
Email admin@versionfixer.com with the account email, transaction reference, and conversion job ID so we can verify failed delivery or an incorrect credit charge.
Decision and timing
Refund eligibility is evaluated under the receipt provider’s process and applicable consumer law. Discretionary requests are reviewed case by case and are not automatically approved.
Does a failed conversion use credits?
A failed or unsupported job should not be permanently charged as a successful conversion. Contact support if your balance is incorrect.
Does cancellation refund the current period?
Not automatically. Cancellation normally prevents the next renewal. Refund eligibility for the current payment depends on usage, the reason, the provider’s policy, and mandatory local law.
Where do I request a refund?
Open the receipt or confirmation email from the provider that processed your payment, then use its billing, subscription, or support link. You can also contact VersionFixer support with the transaction reference.