اتفاقية معالجة البيانات
ملخص شروط معالجة بيانات VersionFixer للملفات والحسابات والدعم والاحتفاظ والحذف.
نعالج البيانات فقط لتشغيل خدمات توافق الملفات، إدارة الحساب، الدعم، الفوترة، وتحسين الأمان.
محتوى الملفات يبقى ملك العميل ولا يستخدم للبيع أو تدريب النماذج.
نحتفظ بالبيانات بالقدر اللازم لتقديم الخدمة، ثم نحذف الملفات المؤقتة وفق سياسة الاحتفاظ القصيرة.
قد تستخدم المنصة مزودي دفع واستضافة وبريد موثوقين لتشغيل الخدمة بشكل آمن.
Processing instructions
VersionFixer processes uploaded files and account data only according to the customer action: detect file type, queue a job, run conversion, provide download, support billing, prevent abuse, and answer support requests.
Confidentiality
Customer file contents are handled by automated conversion workers by default. Human support access should happen only after an explicit customer request, a security investigation, or a legal requirement.
Deletion and return
Temporary job folders are designed for automatic deletion after 30 minutes. Customers may request deletion of account records, support messages, social login IDs, and remaining job records through the deletion/contact process.
International transfers
If infrastructure or workers operate in multiple regions, transfers should rely on appropriate contractual safeguards before public enterprise launch.
Incident response
Security incidents affecting customer data should be investigated, contained, documented, and communicated according to applicable legal and contractual obligations.
Audit and documentation
Worker access, API keys, job status, and retention settings should be documented for business customers when needed.
Launch FAQ
Is VersionFixer the owner of uploaded files?
No. Uploaded source files and generated outputs remain the customer content. VersionFixer processes them only to provide the service.
Are files used for AI training?
No. The service workflow is built for compatibility processing, not training or resale of customer content.
Can a business request a signed DPA?
Yes. The public page is a baseline; enterprise customers should request a signed DPA reviewed by legal counsel before sending regulated or highly confidential files.