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Mention the file type, target version, and exact error message. Reading is public, and replies help future users with the same issue.
AI file was created in a newer version and must open in CS6.
DWG needs a 2007 target version for a factory or client.
3ds Max file needs an older target while keeping materials.
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Prefer a description or screenshot only. Use the converter for the real file.
Include the software, detected/current version if available, target version, and exact error text.